INTERNATIONAL ORDERS

What additional international destinations do you currently ship to?

MARIA WETSUIT now ships to 8 countries via Express Mail Service(EMS).
For a list of available destinations, please refer to the following.

List of Countries and Areas

・United States of America
・Australia
・Korea
・Taiwan
・Singapore
・France
・Spain
・Japan


What are my payment options?

For international orders, MARIA WETSUIT currently accepts credit card payments only.We accept all major credit cards including VISA, MasterCard, American Express, and JCB.

What are my shipping options and rates?

・We ship via Express Mail Service(EMS). EMS is the fastest international mail service for sending up to 30 kg of documents and merchandise simply and conveniently.

・Shipping rate is calculated based on location, weight and shipping class.

・Weight of packaging (1kg) will be added to your orders (packaging plus contents will be the total gross weight of the package).

・Pricing will be provided at checkout.

How long will it take to receive the package?

・For custom orders, MARIA WETSUIT begins the production of an item only after a confirmed customer order is received.

・Please allow up to 1-2 business days (not including weekends and holidays) for your orders to be processed. Once your order is being processed and approved, fulfillment times vary based upon the item, season, and the current inventory for non-custom order items (typical production lead-time for high season is one to three months).

・Due to customs delays and other factors outside of our control, orders may take longer to arrive. MARIA WETSUIT will not be held responsible for any delays that may occur.

・For information on delivery times, please refer to the official table provided by EMS in below link:

Express Mail Service(EMS)
Delivery Time Price & Area

https://www.post.japanpost.jp

You can track your EMS parcel here:
https://trackings.post.japanpost.jp/services/

*Delivery times are estimates only and please do not consider any unforeseeable delays.



Are there any additional charges upon receipt of my order?

Please note, the responsibility for any customs duties, foreign taxes or other fees which maybe imposed will rest with the customer.


How do I cancel or return an item?

We are not accepting products returns or exchanges.
If you have received a defective product, please send a photo of the defective product via email.



How can I get in touch with customer service?

Our team is here to help.
For "INTERNATIONAL ORDERS"
Email: sea@mariawetsuit.com